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Frequently Asked Questions

General FAQS

Online Customization is a service where we provide complete online design support to our customers. To do that we arrange Online meetings with customers and contractors for the execution of design.

This Service is Not Limited to any Geography.

Offline Customization is Support Available with a designer on Site Facility.

This Service is Restricted to Limited Location in Mumbai Only.

Hybrid Support is a combination of Online and Offline Designer Support  Available at Few Locations in India.

Yes, you can do so by buying a gift card for your loved ones or directly buying a design for them and surprising them for a home renovation.

No, Once our Designs are delivered to the customer by email or by courier refunds are not available.

A. Yes you can do that in 24 hours of time by writing us on orders@kotlie.com or speak to our executive for the same. In case of gifting or transferring your design to someone else you have to inform us and update mailing and delivery address for print-out version if you have opted for it.

A. Yes we do offer services for non-residential projects as well you can contact us on our contact form and submit query for the same.

 

Design Shop Questions

We have come across that many homeowners do google and Pinterest for interior design but due to the unavailability of material and details drawings required to execute they mess up their dream home.

Design Shop is a preset ready design instantly available for execution of your interior when you have less time in hand. 

Design Shop is easy to buy design and have a designer free execution facility.

No , The whole idea of design shop is to give the customer freedom to choose and change material and design as per thier own needs.

When you buy a design you get all detailed lists of items on your email as listed below.

All 3D design of Product.

All 2D Design for Contractors to work on-site with measurement.

All List of Material mood board used in the design.

All List of Products that are used in the design.

You also receive a bill of quantity and an approximate estimate of the design you buy.

Our designs are as per Standard Indian sizes.

So if you don't choose customization you will have to customize at your end. 

Indeed yes we offer Three types of Customization which are minimum chargable.

Three types of Customization are as below.

For Customization just send us a copy of your floor plan from your agreement.

  1. Size customization: In this case, you liked the design and you just want to adjust sizes as per your room.
  2. Material and Color Customization: In this case, you want to have a different choice of material and color of your own choice we can customize and send all drawings accordingly.
  3. Design Concept Customization: This is the Heaviest and time-consuming Process where you may want to get a mixture of various designs from our store and combine them to get one single design of your choice.

No. You can buy a design with an actual amount and later as per your requirement we will quote you for customization. once you approve the quotation for customization you make the remaining payment.

In case you don't want to go ahead with customization and a design we refund you the payment as per returns policy.

Yes, we ensure that we provide our customer's post-purchase support which is available by raising a ticket online, by using our chat support, by e-mail, and by WhatsApp/messenger chat.

We Provide you all drawings on your mail and also send you printout of all drawings of the design you buy from us.

If You are a Design Buyer, We Provide you multiple-use licenses to re-use this design as many times as you want without facing any legal issue.

Decor Shop Questions

Decor Shop is a Transparent Interior Design Marketplace that allows customers to buy Interior design products listed by our sellers and handpicked by Kotlie.com.

At Kotlie.com we have categorized decor shops into 6 categories.

Furniture Decor

Tiles Decor

Sanitaryware Decor

Soft Decor

Wall Decor

Light Decor

No, At Kotlie.com we Promote Seller Products so that our Designers can use them in their Designs in turn that will help customers can see how it looks in final design before buying.

However, if you can buy all decor products in design from our store. 

Ala Cart Service Questions

Ala Cart Service is Customized and Itemised Design Services that any customer can choose listed by our designers who sell these services.

We have created a system of a la carte services, To get ease for our customers to get multiple design services from multiple designers,

In this service, a customer can choose relative service from multiple designers for one single project.

If you Want You Definitely can, But if you want you can appoint multiple a la carte services from multiple designers for one single project.

Yes In Order to serve better and get professional output from designer to the customer we charge upfront on all our services. 

In Such Cases we chechk issue with the designer and if designer is foundl guilty we charge the customer for part services which is rendered by designer and rest is refunded or we arrange better designer for you.

At Kotlie.com we are Just an Aggregator who acts as Marketplace for design-related services listed by designers and bought by customers, so we don't involve directly unless requested by the customer.

We always recommend our Customers Leave a Review and Feedback for Designers. According to us, that is the best direct method on which you can trust on.